Professional Fulfilment Services (Pro FS) is a smart, fulfilment business based in the UK, helping SMEs fulfil their orders and scale their businesses around the globe.
When Carinda Hindry first joined the company as Head of Admin, she was faced with files full of paper records, documenting historic and ongoing HR details for the company’s ~50 employees. The paper-oriented system was cumbersome, inefficient, and a major roadblock to effective administration, particularly in an industry characterised by high staff turnover and the need for rapid flexibility and scalability of its workforce
In this case study, we’re breaking down how Pro FS used Process Street to reduce on-site training time by 50%.
- Looking at Professional Fulfilment Services (Pro FS)
- Pro FS uses Process Street for:
- Benefits gained by implementing Process Street
- Challenges faced by Pro FS (& how Process Street assisted)
- Results: How Process Street empowered Pro FS’s efficient onboarding and training
Looking at Professional Fulfilment Services (Pro FS)
New recruits struggled to understand and follow the necessary training and compliance requirements, leading to inconsistencies and inefficiencies. Paper based workflows hindered administrative processes and the company’s strict compliance requirements.
Process Street emerged as the solution to these pain points, starting with the creation of a “New Employee Onboarding workflow”. This initial implementation laid the groundwork for initiating a wider, systematic and scalable approach to their remaining HR processes and, later, operational processes too.
Process Street’s user-friendly interface made it easy for the team to integrate training videos directly into workflows, which Carinda praises for their effectiveness.
Professional Fulfilment Services (Pro FS) operates in the fast-paced world of eCommerce Fulfilment, which requires the ability to flex and scale quickly to meet changing client demands. Process Street has been instrumental in enabling this agility.
The introduction of Process Street to the HR process was then echoed across the entire company’s operations.“Pages”, a feature Carinda’s team uses extensively, is used for training information, documentation, risk assessments, and many Workflows. One of these workflows allows, for example, all building closure protocols to be all accessed via secure tablets and mobile devices.
Carinda highlights the utility of Process Street’s data and reporting features to track and analyse worker performance.
This has enabled Pro FS to identify trends, improve staff retention, and optimise visibility of the performance of their temporary workforce.
The transformative impact of Process Street has also been extended to, e.g. fault reporting, using “Forms”’ to trigger Workflows, ensuring complete visibility and collaboration across the team. “Fault reporting Forms” trigger a fault/hazard workflow instantly, alerting everyone involved, and so ensuring no issue falls through the cracks.
The adoption of Process Street has been extended throughout all the levels of the business too. Audited workflows with director sign off are made easy and visible.
With all its features – from Workflows, Pages, and Forms, to Data Dets, and collaborative capabilities – Process Street has become an indispensable tool for Pro FS, streamlining operations, enabling robust compliance, and accelerated training times.
Pro FS’ use of Process Street exemplifies how effective process management technology can empower eCommerce fulfilment operations to flex and scale confidently and provides a solid basis for process certification.
Pro FS uses Process Street for:
- HR Processes
- Client onboarding
- Compliance monitoring
- Health & Safety
- Employee Training
- Efficient Onboarding of Agency Staff
- Documentation of General Operational Procedures
Benefits gained by implementing Process Street
- Streamlined Operations: Transitioned from manual, paper-based workflows to efficient digital processes for onboarding
- Efficient Training: Reduced on-site training time by 50%.
- Enhanced Compliance monitoring: Ensured consistent monitoring and execution of mandatory processes.
- Improved flexibility and swift scalability: Efficient HR processes enabled rapid flexing and scaling of the team, crucial in the 3PL industry.
- Collaborative Workflows: Facilitated team collaboration using mobile devices and tablets.
- Data-Driven Decisions: Utilised robust data capture and visible reporting to optimise staff performance and retention.
Challenges faced by Pro FS (& how Process Street assisted)
High staff turnover and inefficient manual processes
- Difficulties in onboarding and re-training due to high turnover
- Inconsistent process knowledge and compliance.
Solution
Pro FS implemented Process Street Workflows and Data Sets for onboarding, mitigating the inconsistency and inefficiency, and reducing turnover impact on the HR and Ops teams.
Need for rapid scaling and compliance management
Required flexibility and rapid scaling of the workforce, while maintaining compliance across HR, training, and health & safety protocols.
Solution
Process Street facilitated swift, scalable and compliant processes, streamlining routine operations and regulatory requirements.
Results: How Process Street empowered Pro FS’s efficient onboarding and training
- Reduced site training time by 50% by incorporating videos and external links, making new hires productive faster.
- In-depth use of training documentation and risk assessments via Pages, ensuring thorough preparation.
Improved data management and reporting:
- Captured, and made visible, critical data on agency workers’ performance and retention, facilitating improved decision-making and workforce optimization.
- Highlighted trends in workforce interaction, leading to better recruitment and retention strategies.
Operational consistency:
- Ensured processes like fault/hazard reporting were seamless, with complete visibility and stakeholder collaboration, improving overall efficiency and safety.
For Pro FS, Process Street has become the backbone of daily operations, ensuring each process is executed flawlessly, and adding immense value across the business. The alignment of strategic operations with an efficient management tool demonstrates how Process Street can revolutionise routine practices, fostering a thriving and scalable logistics enterprise.
The post How Pro FS Reduced On-Site Training Time by 50% first appeared on Process Street | Process & Project Management Software.
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