Based in Albuquerque, New Mexico, Rent Builder Property Management helps property owners rent, maintain, and manage hundreds of homes across the region. Their team of brokers and managers prides itself on providing top-tier service for both owners and tenants, but as their portfolio grew, keeping operations tight became a real challenge.
The Challenge: When Communication Breaks, So Does Business
As Rent Builder Property Management took on more properties, its internal processes struggled to keep up. Communication breakdowns were common, and critical handoffs between leasing, maintenance, and management often got lost in the shuffle.
Without a centralized system, tasks were handled through scattered emails, weekly meetings, and verbal updates, leaving too much room for error.
These gaps limited the business’s growth.
What did day-to-day operations look like before Process Street entered the picture?
“The ball was getting dropped more often than we would have liked because we relied solely on communication. Not having that checklist made it hard for our whole company to stay aligned. Communication was essential, but now, with Process Street, we have a way to show it. So even if someone’s not here or gets caught up with other tasks, nothing gets missed. With Process Street, we’re able to make it work.”
The Solution: How Checklists Created Accountability Across the Team
When Rent Builder adopted Process Street, everything changed. Instead of relying on memory or meetings, every task, from onboarding new properties to handling tenant move-outs, was documented, assigned, and tracked.
What was it like getting started in Process Street?
“I thought it was fun, really, because it made us dig into what our actual process is. We got to see our entire service from start to finish, from first acquiring a property all the way to giving it back to the owner, and assigning who’s doing what. It gave accountability to each person for their role and created clear boundaries for everyone’s responsibilities. It was really good.”
By building and customizing templates, Rent Builder created clear ownership for every step in their workflows. The team now knows exactly when it’s their turn to act, and can’t move forward until each box is checked.
The Results: 25% Growth, 30% Better Reviews, Zero Dropped Balls
With Process Street powering their operations, Rent Builder eliminated dropped balls, scaled their portfolio, and kept customer satisfaction high. The team can now handle more properties without sacrificing service quality (or sanity!).
Key Results
- 25% portfolio growth (adding 100 new doors in roughly a year)
- Onboarding time cut from weeks to hours
- 30% increase in positive reviews from owners and tenants
- Zero missed handoffs, every task now tracked and completed
- Better collaboration and accountability across department
If you were explaining Process Street to someone else in property management, would you recommend it and why?
“I would definitely recommend Process Street. It’s got our whole company on the same page so we can get everything done more efficiently. Everyone’s accountable for their own steps, and we all know exactly where each process stands. It’s a huge time saver and gives us peace of mind knowing everything’s getting taken care of.
I also love that we can reach a live person if we need help or have questions. The built-in templates are great too—they walk you through everything. It feels like they were made by people who actually understand property management, which makes them incredibly helpful.”
Growth used to mean more stress. Now, it just means more doors.
By turning disjointed communication into structured workflows, Rent Builder added 100 new properties while keeping service quality high.
Growth Without the Growing Pains
What once took weeks now happens in hours.
Note: Our solution is powered by AWS and uses these AWS services: Amazon Bedrock, Lambda, SQS, API Gateway, S3, CloudFront, Elastic Beanstalk, WAF, ELB, RDS Multi-AZ, EC2 and ElastiCache for Redis.
The post How Rent Builder Grew 25% and Stopped Dropped Balls for Good first appeared on Process Street | Compliance Operations Platform.
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