Lion Containers Ltd is the UK’s leading shipping container conversion and modification company, transforming standard shipping containers into bespoke modular projects; from secure storage solutions and office units to pop-up shop complexes complete with insulation, electrics, solar panels, and full-length windows.
The Challenge: Fragmented Systems Blocking the Path to ISO Certification
Before discovering Process Street, Lion Containers faced a critical challenge: they needed to achieve globally recognized ISO certifications, but their operational procedures were scattered across multiple platforms.
The company was using a patchwork of expensive services alongside DIY solutions in Microsoft Office and Google to manage its policies and procedures.
What were the biggest challenges you were dealing with before Process Street?
“We needed some kind of centralized platform to sort out all of our procedures and policies prior to an audit. We did have some systems in place, but they were very fragmented, and we were using multiple services, which can get quite expensive. Following an internal audit, they came back and said, ‘You’re really going to need some kind of centralized platform that can offer all of this.’
The stakes were high. To attain ISO certifications in environmental management, occupational health and safety, and quality management, Lion Containers needed to meet strict criteria: a centralized location for staff to access policies, documented procedures for vital tasks, and a method for annual policy sign-offs with proper tracking.
Without a unified solution, these certifications (and the credibility they represented) remained out of reach.
The Solution: A Modular Platform That Mirrors Their Business
After researching the market, Rhys Jenkins, Development Manager at Lion Containers, discovered that Process Street consistently received excellent reviews. Following a demo with the Process Street team, the platform’s potential became immediately clear: it could handle not just policies and procedures but also automated processes like holiday requests and comprehensive staff training courses.
What surprised you positively about implementing Process Street?
“The ability to view the entire activity log of all users’ interactions with different files and procedures; we can see to the minute who has accessed it, when they completed it, and whether procedures are still in progress. The scale and depth of information were incredibly useful for audits. To have that all in one place in one concise list that you can filter and sort is invaluable.”
The implementation proved smoother than expected. While staff were initially wary of introducing another web-based tool, Process Street’s clean, minimalistic interface eliminated confusion. The platform’s real-time editing capabilities meant all 20 staff members had immediate access to updated procedures and downloadable files.
How did your team respond to the new way of working?
“When you introduce new software, there can be pushback. But Process Street is laid out in such a clean, accessible, and minimalistic way that there was no confusion about how to open a procedure, how to run a process, or how to view policies. As soon as we had staff on the induction course, they were relieved that the system was very clear, concise, and clean. That human element with Process Street’s responsive support team really helped settle us in and instil confidence in the product.”
The responsive support from the Process Street team made all the difference. Daily questions were answered promptly, and the availability of Zoom calls provided the personalized guidance that automated chatbots can’t match.
The Results: Auditor-Approved Certification Success
The implementation of Process Street delivered measurable results that transformed Lion Containers’ operations and enabled significant business achievements.
What measurable results highlight Process Street’s impact?
“When an auditor who is very knowledgeable (after his years of experience assessing companies for ISO certifications) looks at what’s been set up on Process Street, and even he is impressed, you know you’ve got something good going on. We were able to get not just one but three different ISO certifications. We would not have been able to attain those certifications if we did not have a concise and easily accessible way to collaborate on our policies and procedures on a centralized platform like Process Street.”
Key Results:
- Three ISO certifications achieved: ISO 9001 (Quality Management), ISO 45001 (Occupational Health & Safety Management), and ISO 14001 (Environmental Management)
- Auditor recognition: External ISO auditor impressed by the platform’s scale and capabilities during certification review
- Complete activity transparency: Minute-by-minute tracking of all 20 staff members’ interactions with policies and procedures
- Streamlined onboarding: Created a comprehensive marketing department induction course, with a framework ready to duplicate across transportation, administration, graphic design, and team development departments
- Cost savings: Replaced multiple fragmented services with a single unified platform
- Real-time collaboration: Eliminated delays in policy updates with immediate staff access to the latest procedures and files
From Certification Success to Scalable Department Training
With their ISO certifications secured and Process Street fully adopted across Lion Containers, Rhys Jenkins and his team are now focused on scaling their success.
The marketing department’s induction course, built within Process Street and enhanced with AI capabilities, serves as a template that will be duplicated and customized for every department, saving both time and money while ensuring consistent onboarding quality across the organization.
What began as a solution to pass an audit has evolved into the backbone of Lion Containers’ operational excellence and staff development strategy.
One platform. Total compliance visibility.
Centralize compliance, training, and collaboration with Process Street.
Note: Our solution is powered by AWS and uses these AWS services: Amazon Bedrock, Lambda, SQS, API Gateway, S3, CloudFront, Elastic Beanstalk, WAF, ELB, RDS Multi-AZ, EC2 and ElastiCache for Redis. Process Street serves as the intelligent orchestration layer, where AWS AI services power the advanced reasoning and data processing that turns policies into workflows, and then enables workflow automations, intelligent document processing, and reasoning. Specifically, ProcessStreet’s GenAI capabilities are used to ensure that customers’ policies align with their workflows and that change governance mechanisms control how tasks are updated to achieve compliance in an automated manner. This creates a closed-loop system where AI directly triggers and guides actionable workflows.
The post How Lion Containers Achieved Three ISO Certifications with Process Street first appeared on Process Street | Compliance Operations Platform.
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